Privacy Policy

1. Introduction

This Privacy Policy explains how Uday Rengaswamy (The Canadian Home Realty Inc) collects, uses, and safeguards your personal information when you visit this website or contact us about real estate services. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

2. Information We Collect

We collect personal information you give us directly, including:

• Name, email address, phone number, and any message content you submit through contact, viewing, or valuation forms
• Property preferences such as budget, area, bedrooms, and timeline
• Information you provide when you book a viewing or request a market evaluation

We also collect limited technical information automatically:

• Pages visited, time on site, referring URL, and approximate location (city level), via Google Analytics
• Device type and browser, used to make the site work correctly across screens

3. How We Use Your Information

We use your information to:

• Respond to your inquiry, schedule viewings, and provide real estate services
• Send transactional messages such as appointment confirmations and listing updates you request
• Improve the website and understand which content is helpful to visitors
• Comply with legal, regulatory, and brokerage record-keeping obligations

4. MLS® / VOW Data

Property listings on this site are provided under license from PropTx Innovations Inc. and the Toronto Regional Real Estate Board (TRREB). Where you create an account or identify yourself to access additional listing data, that data is provided only to consumers with a bona fide interest in buying, selling, or leasing real estate, and is not used for marketing or any commercial purpose. Information is deemed reliable but is not guaranteed accurate by TRREB or PropTx.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

• The Canadian Home Realty Inc, where required for the real estate transaction
• Service providers we use to operate the website and communicate with you, including Resend (email delivery), Cloudinary (image storage), Supabase (database hosting), and Vercel (web hosting)
• Government, regulatory bodies, or law enforcement, where required by law

6. Cookies & Analytics

We use a small number of cookies that are necessary for the site to function and Google Analytics 4 to understand site usage in aggregate. You can disable cookies in your browser settings; some site features may not work if you do.

7. Data Retention

We retain lead and inquiry information for as long as you are an active client and for a reasonable period afterwards to comply with regulatory record-keeping requirements. You may request deletion of your information at any time by contacting us.

8. Your Rights

Under PIPEDA you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent and request deletion, subject to legal record-keeping requirements
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Security

We use industry-standard safeguards including TLS/HTTPS, encrypted database connections, hashed passwords, and AES-256 encryption for any stored credentials. No system is perfectly secure, but we apply reasonable measures aligned with industry best practice.

10. Children

This website is not directed to children under 18 and we do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on the website.

12. Contact Us

Questions about this Privacy Policy or how your information is handled? Contact Uday Rengaswamy at udayexplorer@gmail.com.